Frequently Asked Questions
FAQs – Frequently Asked Questions
WHAT IS A PRE-ORDER?
A pre-order is the reservation of an item that is not yet available for sale but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page.
In pre-order purchases, credit cards are debited at the moment the order is placed. Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases: available merchandise will be shipped with standard shipping methods. Pre-orderable items will be shipped right after items are available in stock.
WHAT PAYMENT METHODS DO WE ACCEPT?
Credit cards (we accept Visa, Mastercard, American Express and Discover. As well as Apple Pay.)
IS IT SAFE TO USE MY CREDIT CARD?
All online credit card transactions performed on this site are secured payments.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
No, the shipping address cannot be modified. For any doubts, please contact us at Contact@SaviMaison.com
ARE THERE RETURNS?
You have 7 days from receiving your order to return the product to us if things shall not work out with our eyewear. A return label will be included in your shipment.
ARE THERE ANY DELIVERY OR SHIPPING CHARGES FOR ORDERS PLACED AT SAVI MAISON EYEWEAR?
At Savi Maison Eyewear, we are delighted to provide complimentary shipping for all orders within the contiguous United States, Hawaii, Puerto Rico, and Alaska. We understand the importance of a seamless shopping experience and aim to eliminate any additional delivery or shipping charges for our valued customers in these regions.
WHAT ARE THE STIPULATIONS FOR A REFUND PERTAINING TO THE IMPECCABLE STATE OF THE PRODUCT?
All returned products are required to be in a pristine condition, suitable for resale, and must encompass the entirety of their original protective components and supplementary accessories, encompassing, but not limited to: cases, cleaning cloths, authenticity cards, and boxes.
WHAT IS THE METHOD OF REFUND PAYMENT?
Refunds for all eligible returned items will be processed through the original payment method utilized for the initial purchase. It is important to note that any incurred shipping charges will not be subject to refund.
DO YOU PROVIDE PRODUCT EXCHANGES?
Savimaison.com does not facilitate direct product exchanges. Should you wish to acquire a different style or color, kindly initiate a return for the originally purchased product in adherence to the aforementioned policy. Following the receipt of a refund, you may proceed with a new purchase to obtain the desired item.
MAY A PRODUCT RETURN BE DECLINED?
Savi Maison Eyewear retains the prerogative to decline returns that fail to adhere to the aforementioned Return Policy, as well as any other pertinent policies governing purchases made via savimaison.com.
Returns that do not align with the established policies and guidelines will be returned to the sender, with a fee of $35.00 per shipment being applicable.
HOW CAN I INITIATE A RETURN OR REQUEST A REFUND?
To initiate a return for a product purchased from our online store, kindly reach out to our Customer Service Department via email at Contact@SaviMaison.com
WHAT WARRANTIES ARE AVAILABLE FOR OUR ESTEEMED CLIENTELE?
The Savi Maison eyewear Royal collections exude opulence and are accompanied by a six-month warranty, which commences from the date of purchase, safeguarding against any potential manufacturer defects in both material and workmanship.
If you have any specific questions or concerns regarding the accessibility of a particular web page on our Website, please feel free to reach out to us via e-mail at contact@savimaison.com. In the event that you encounter any accessibility issues, we kindly request that you provide us with details regarding the web page and the nature of the issue. We assure you that we will make every effort within reason to ensure the accessibility of the page or the information it contains. Thank you for visiting our site.